Hello, I'm

Sandeep Patro

Senior Product Manager at Dell Technologies

Enterprise Software · AI · Digital Transformation

14 years in enterprise technology, including 6+ years owning product strategy, roadmaps and the lifecycle of a 35+ product portfolio. I build AI-driven products and lead portfolio-wide cost optimization, from discovery through go-to-market and adoption.

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  • 14+Years in enterprise technology
  • 35+Products owned end to end
  • $20M+Upfront cost savings delivered
  • 90%+CSAT, with 70+ NPS across the portfolio

About Me

Portrait of Sandeep Patro

I'm a Senior Product Manager with 14 years in enterprise technology, including 6+ years owning the product strategy, roadmap and lifecycle of a 35+ product portfolio at Dell Technologies. My work spans enterprise transformation, portfolio governance and cost optimization.

I've built two AI-driven products from 0 to 1 and helped lead a software rationalization effort that delivered $20M+ in savings. I work closely with engineering, AI/ML, cybersecurity and finance stakeholders. I care about products that run smoothly for the people who depend on them, and I'm looking for an opportunity to use my experience to drive company growth.

  • Location: Bengaluru, India
  • Current Role: Senior Product Manager at Dell Technologies
  • Experience: 14+ years
  • Focus: Product strategy, AI/agentic products, portfolio governance

Experience

Senior Product Manager – Messaging & Personal Productivity

2020 – Present

Dell Technologies

  • Own the end-to-end product vision, strategy and lifecycle roadmap for 35+ products, turning enterprise goals into a prioritized backlog across engineering, security and AI teams.
  • Category owner for 8,000+ software titles in Dell's global software rationalization. Standardized them to 553 titles and delivered $20M+ in upfront cost savings.
  • Lead vendor strategy, build-vs-buy decisions, RFPs and contract negotiations, through to transition and decommissioning.
  • Built two AI-driven products from 0 to 1: License Optimizer and Sales Assistant.
  • Drove a 20–25% year-over-year reduction in support contacts since 2022. This came from 27 automated processes, 353 knowledge articles updated to train Dell's GenAI, and 4 agentic AI use cases.
  • Sustained 90%+ CSAT and 70+ NPS across all product categories.

Senior Project Manager – Team Member Experience

2017 – 2020

Dell Technologies

  • Defined project charters, scope and product requirements with leadership and engineering for high-stakes enterprise deployments, using Agile, Waterfall or Hybrid delivery as each project needed.
  • Led the multi-year Exchange on-prem eradication. All servers were decommissioned, all services transitioned, and all objects migrated to Microsoft 365.
  • Designed an automated process to detect and fix vulnerable apps, bringing 95% of workstations across Dell into compliance.
  • Standardized email addresses for 80K users. With Cybersecurity, enforced an 18-month email and OneDrive retention policy for 130K employees.
  • Delivered the global SMTP relay consolidation and the Exchange 2019 hybrid deployment. Also moved Office app deployment from the Semi-Annual to the Monthly Enterprise Channel, and built an operational health dashboard for leadership.

Technical Lead – Microsoft Exchange & Mobility Engineer

Sep 2015 – Sep 2017

Cognizant · Bengaluru, India

  • Microsoft 365
  • Exchange 2010 / 2013
  • Proofpoint
  • BlackBerry Enterprise Server
  • AirWatch
  • NetApp

Associate Infrastructure Engineer – Messaging Administrator

Jun 2012 – Sep 2015

Mphasis · Pune, India

  • Exchange 2010 / 2013
  • BlackBerry 5.0 / 10.0
  • MobileIron
  • Exchange Online Protection

Case Studies & Key Achievements

AI Product · 0 → 1

License Optimizer

An agentic solution for license governance. It approves, rejects, downgrades and reallocates licenses, forecasts demand and predicts cost savings. It launched first with Microsoft and Adobe products before expanding to other product groups.

$700K+ in cost savings, with near-zero manual effort

  • Agentic AI
  • License Governance
  • Forecasting

AI Product · 0 → 1

Sales Assistant

An AI sales engine that connects to CRM, order logs and Microsoft 365. From that history it recommends engagement strategies, optimal pricing and the right time to upsell or renew. It was piloted with 30 sales reps for 30 days.

Pilot: +10% deal velocity, +9% win rate

  • GenAI
  • CRM Integration
  • GTM Pilot

Key Achievement

Software Rationalization

Dell ran a 3-year global effort to evaluate 33,000 applications, which delivered $2B in savings overall. As one of its leads, I reviewed 8,000+ titles, gave teams alternatives, and designed a removal process with exceptions.

553 standardized apps, $20M+ in upfront savings

  • Portfolio Governance
  • Cost Optimization

Key Achievement

Build vs Buy

Drove three decisions to build in-house instead of renewing vendor contracts. Communique replaced a $750K Poppulo contract for $45K. Power Apps builds replaced 4DX software ($70K) and a dynamic distribution-list tool ($90K) at $0 capex.

$910K in vendor contracts replaced for $45K

  • Build vs Buy
  • Power Apps

Key Achievement

Vendor RFPs & Standardization

Led end-to-end RFPs with Procurement and Enterprise Architecture to standardize tools by use case. Microsoft Teams replaced Zoom and Slack, DocuSign replaced overlapping e-signature tools, and Miro replaced Lucidchart and reduced Visio licenses. Adobe Creative Cloud and Power BI were standardized the same way.

$8.1M+ saved from Teams, DocuSign and Miro alone

  • Vendor Strategy
  • RFP
  • Stakeholder Alignment

Key Achievement

Contact Reduction & Automation

Used continuous improvement to find high-volume manual workloads and design autonomous solutions. Automated 27 processes, updated 353 knowledge articles to train Dell's GenAI, and shipped 4 agentic AI use cases.

20–25% fewer support contacts year over year since 2022

  • Automation
  • Agentic AI
  • IT Operations

Skills & Tools

Product Management

  • Product Strategy & Vision
  • Roadmap Ownership
  • Product Lifecycle Management
  • Data-Driven Prioritization
  • Go-to-Market Planning
  • Change Management

AI & Automation

  • AI/ML Product Development
  • Agentic AI Use-Case Discovery
  • Process Automation
  • License Governance
  • Cost Optimization

Delivery & Methodologies

  • Agile (Scrum)
  • SAFe
  • Waterfall & Hybrid
  • WBS & Scheduling
  • Budgeting
  • Risk & Compliance

Leadership

  • Executive Communication
  • Stakeholder Management
  • Cross-Functional Leadership
  • Vendor Strategy & RFPs
  • Portfolio Governance

Tools

  • Jira
  • MS Project
  • Power BI
  • Excel
  • Figma
  • Miro
  • Think-cell
  • Confluence
  • SharePoint
  • ServiceNow
  • Archer

Technology & Security

  • Microsoft 365
  • Exchange Online
  • Microsoft Teams
  • Adobe Document, Sign & Creative Cloud
  • Proofpoint
  • Microsoft Defender

Education & Certifications

B.E. Computer Science & Engineering

Shivaji University

2008 – 2012

SAFe Product Owner / Product Manager

Scaled Agile

Certified ScrumMaster

Scrum Alliance

Microsoft Certified Professional

Microsoft

ITIL Foundation in IT Service Management

AXELOS

Get in Touch

I'm open to new opportunities and collaborations. Feel free to reach out.